MyAviva

Before you get started

Make sure everyone involved is safe before getting in touch. If anyone is injured or you are stuck at the roadside it is best to speak to us directly so please call us now to discuss your claim.

Claim online or notify us of an incident

It's quick and easy. You'll need to provide details of:

what happened
any third parties involved (like the number plate of any other cars)
the damage to your vehicle

We'll give you immediate confirmation and your claim reference number.

Glass claims

If your claim involves damage to glass only, you can book your repair or replacement now. All you need is:

your vehicle registration number
your preferred date for repair

Good news, glass claims will not affect your No claim discount.

Make a glass claim

New claims

If you're at the roadside or have additional needs which mean you need to speak to us, there are a few ways to get in touch. To contact us using a free British Sign Language interpreter, see our SignLive partnership page

Personal customers (Policy numbers starting with MMV, MOT, MMO, MTM, AVP, CVM, HPI, VAN, BRK or 72)

0345 030 6925

Existing claims

For existing claims, you can speak to one of our Live Chat agents Monday to Friday, 8am to 6:30pm, subject to availability. Alternatively, you can email us. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our join protection, telephone calls may be recorded and/or monitored.

Book a glass repair

If your vehicle's glass is damaged - whether it's a chipped windscreen, broken side window or shattered rear glass - we're here to help. Starting your claim is quick and easy with our trusted vehicle glass specialists.

What happens when I click 'Book now'?

We'll redirect you to one of our trusted vehicle glass specialists to book an appointment online. You'll get their contact details during the booking process in case you need to contact them at any point.

Will a glass claim affect my No Claims Discount?

No, it won't but please note that an excess may apply, depending on your policy cover.

What should I do if my glass has already been repaired?

If your glass has been repaired, please call 0800 404 8891 to have a chat about your claim. Please note, we can only help on this number if the repair's been done already. Calls may be monitored or recorded. You can find full details, including any applicable limits, in your policy booklet.

What if my vehicle has Advanced Driver Assistance Systems (ADAS)?

Vehicles with ADAS features like Adaptive Cruise Control, Automatic Emergency Braking or Lane Keeping Assistance need specialist calibration after a windscreen replacement. Our trusted vehicle glass experts will do this for you at one of their sites.

Will original manufacturer parts be used?

The parts we use may be different from the original manufacturer's, but they'll be to equivalent quality standards.

Is it better to repair or replace my windscreen?

Repairing your windscreen is the best option as it helps to reduce your carbon footprint by avoiding energy-intensive processes involved in manufacturing the screen. Plus, repair excesses are usually lower, saving you money.

For more details about your coverage, please take a look at your policy wording.

Make a claim

Before you start, here's some useful information that might help.

Will my progress be saved?

Yes. If you've already started your claim and come back to it or you were timed out of the form, select Continue. You'll need to enter the date and time of the incident and your car registration so you can see your claim as it was when we last saved it.

Will I need to take photos of my vehicle?

We'll need images of all four sides of your vehicle. If you're claiming for damage to your vehicle, you'll also need to provide close-up photos of the damaged areas to help us progress your claim. If we don't get these photos or can't verify the condition of your vehicle before and after the incident due to poor quality images, you may need to resend or retake them.

If someone else was involved in the incident, will I need to provide their details?

When you start your claim, we'll ask for any available third-party details, like the other vehicle's registration, driver's name and contact information. Please provide as much as you can to help us progress your claim. If you don't have these details, select No or I'll provide it later. A claims adviser may contact you to help get this information and you can update your claim anytime. Please note that missing details may affect liability.

What if I only want to notify you of an incident and not make a claim?

If you just want to tell us about an incident, you can do this in the Make a claim section. Follow the questions as normal and when asked Do you want to claim for this incident? select the relevant option to continue through the form.

Do I have to decide now if I want to make a claim on my policy?

No, giving us a few details is just the first step and doesn't mean you have to continue making a claim on your policy. Once we understand what's happened, we'll explain the next steps and any excess that applies. You can then decide if you'd like to proceed with your claim. And we're here to help along the way.

We've made it quick and easy to make your claim online. Click Continue to get started.