MyAviva

Before you get started

Make sure everyone involved is safe before getting in touch. If anyone is injured or you are stuck at the roadside it is best to speak to us directly so please call us now to discuss your claim.

Claim online or notify us of an incident

It's quick and easy. You'll need to provide details of:

what happened
any third parties involved (like the number plate of any other cars)
the damage to your vehicle

We'll give you immediate confirmation and your claim reference number.

Glass claims

If your claim involves damage to glass only, you can book your repair or replacement now. All you need is:

your vehicle registration number
your preferred date for repair

Good news, glass claims will not affect your No claim discount.

Make a glass claim

New claims

If you're at the roadside or have additional needs which mean you need to speak to us, there are a few ways to get in touch. To contact us using a free British Sign Language interpreter, see our SignLive partnership page

Personal customers (Policy numbers starting with MMV, MOT, MMO, MTM, AVP, CVM, HPI, VAN, BRK or 72)

0345 030 6925

Existing claims

For existing claims, you can speak to one of our Live Chat agents Monday to Friday, 8am to 6:30pm, subject to availability. Alternatively, you can email us. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our join protection, telephone calls may be recorded and/or monitored.

Book a glass repair

If your vehicle's glass is damaged - whether it's a chipped windscreen, broken side window or shattered rear glass - we're here to help. Starting your claim is quick and easy with our trusted vehicle glass specialists.

What happens when I click 'Book now'?

We'll redirect you to one of our trusted vehicle glass specialists to book an appointment online. You'll get their contact details during the booking process in case you need to contact them at any point.

Will a glass claim affect my No Claims Discount?

No, it won't but please note that an excess may apply, depending on your policy cover.

What should I do if my glass has already been repaired?

If your glass has been repaired, please call 0800 404 8891 to have a chat about your claim. Please note, we can only help on this number if the repair's been done already. You can find full details, including any applicable limits, in your policy booklet.

What if my vehicle has Advanced Driver Assistance Systems (ADAS)?

Vehicles with ADAS features like Adaptive Cruise Control, Automatic Emergency Braking or Lane Keeping Assistance need specialist calibration after a windscreen replacement. Our trusted vehicle glass experts will do this for you at one of their sites.

Will original manufacturer parts be used?

The parts we use may be different from the original manufacturer's, but they'll be to equivalent quality standards.

Is it better to repair or replace my windscreen

Repairing your windscreen is the best option as it helps to reduce your carbon footprint by avoiding energy-intensive processes involved in manufacturing the screen. Plus, repair excesses are usually lower, saving you money.

For more details about your coverage, please take a look at your policy wording.