Make a claim or notify us about an incident

It takes less than 10 minutes to tell us what's happened and get your claim moving.

What to expect if you need to make a claim

  • If your car is damaged we'll instruct a repairer and confirm whether you'll be getting a courtesy car

  • If the car is beyond repair we'll pay you the market value

  • We'll get in touch with any other parties involved and get you back to normal as quickly as possible

Before you get started

Make sure everyone involved is safe before getting in touch. If anyone is injured or you are stuck at the roadside it is best to speak to us directly so please call us now to discuss your claim.

Claim online or notify us of an incident

Claim online or notify us of an incident

It's quick and easy. You'll need to provide details of:

  • what happened
  • any third parties involved (like the number plate of any other cars)
  • the damage to your vehicle

We'll give you immediate confirmation and your claim reference number.

Glass claims

Glass claims

If your claim involves damage to glass only, you can book your repair or replacement now. All you need is:

  • your car registration number
  • your preferred date for repair

Good news, glass claims will not affect your No claim discount.

Need to get in touch?

Emergency contact number

0345 030 6925

Existing claims

If you need help, you can speak to one of our Live Chat agents between 8am to 6:30pm, Monday to Friday, subject to availability. Alternatively you can email us.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection, telephone calls may be recorded and/or monitored.