What to expect if you need to make a claim
If your car is damaged we'll instruct a repairer and confirm whether you'll be getting a courtesy car
If the car is beyond repair we'll pay you the market value
We'll get in touch with any other parties involved and get you back to normal as quickly as possible
Before you get started
Make sure everyone involved is safe before getting in touch. If anyone is injured or you are stuck at the roadside it is best to speak to us directly so please call us now to discuss your claim.
Claim online or notify us of an incident
It's quick and easy. You'll need to provide details of:
- what happened
- any third parties involved (like the number plate of any other cars)
- the damage to your vehicle
We'll give you immediate confirmation and your claim reference number.
Glass claims
If your claim involves damage to glass only, you can book your repair or replacement now. All you need is:
- your car registration number
- your preferred date for repair
Good news, glass claims will not affect your No claim discount.
Need to get in touch?
Emergency contact number
Existing claims
If you need help, you can speak to one of our Live Chat agents between 8am to 6:30pm, Monday to Friday, subject to availability. Alternatively you can email us.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection, telephone calls may be recorded and/or monitored.