Before you get started
Make sure everyone involved is safe before getting in touch. If anyone is injured or you are stuck at the roadside it is best to speak to us directly so please call us now to discuss your claim.
Claim online or notify us of an incident
It's quick and easy. You'll need to provide details of:
- what happened
- any third parties involved (like the number plate of any other cars)
- the damage to your vehicle
We'll give you immediate confirmation and your claim reference number.
Glass claims
If your claim involves damage to glass only, you can book your repair or replacement now. All you need is:
- your vehicle registration number
- your preferred date for repair
Good news, glass claims will not affect your No claim discount.
New claims
If you're at the roadside or have additional needs which mean you need to speak to us, there are a few ways to get in touch. To contact us using a free British Sign Language interpreter, see our SignLive partnership page
Personal customers (Policy numbers starting with MMV, MOT, MMO, MTM, AVP, CVM, HPI, VAN, BRK or 72)
Aviva Zero customers (Policy numbers starting with AZC)
Commercial claims
Policy queries
Existing claims
For existing claims, you can speak to one of our Live Chat agents Monday to Friday, 8am to 6:30pm, subject to availability. Alternatively, you can email us. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our join protection, telephone calls may be recorded and/or monitored.