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Finding your quotes
Finding your quotes

Your data

The information you give us is used to create a price for you automatically.

Find out more about how we use your personal information in our health insurance privacy policy (opens in a new tab or window).

You can find out how we use your data and how to contact us with any queries by viewing your data rights

Your data

The data controllers responsible for processing this personal information are Aviva Health UK Limited as the administrator of the product, Aviva Insurance Limited as the insurer of the product and Aviva UK Digital Limited who are responsible for the sale and distribution of the product. We use your personal information for a number of purposes including to decide if we can offer you insurance and to generate a quote for you. This information will include personal and health data for all those to be covered. See our Privacy Policy (downloadable pdf) for more about how we collect, use and share your personal information.

You have certain data rights in relation to your personal information, including a right to access personal information, a right to correct inaccurate personal information and a right to erase or suspend our use of your personal information. These rights may also include a right to transfer your personal information to another organisation, a right to object to our use of your personal information, a right to withdraw consent and a right to complain to the data protection regulator. These rights may only apply in certain circumstances and are subject to certain exemptions.

If you have any questions about how we use personal information, or if you want to exercise your data rights, please contact our Data Protection Officer by either emailing them at DATAPRT@aviva.com or writing to them at:

The Data Protection Team, Aviva, PO Box 7684, Pitheavlis, Perth PH2 1JR

Remember: if you don't want to share your data, we can't give you a quote.

Further information

Why choose us for health insurance?

A name you can trust
Join the 1.2 million people who have health cover with us.
A doctor in your pocket
Medical help anytime, anywhere, with the Aviva Digital GP app. This is a non-contractual benefit, Aviva can withdraw or amend at any time.
Cover you can rely on
Access specialist care, treatment and a 24-hour Stress Counselling helpline.
Award winning insurance
Winner of Moneyfacts private health insurer for 2024 and rated 5 Star by industry expert Defaqto.

We're secure

Buy with confidence. We offer the highest level of security available on the internet. Secured by Sectigo.

More information on our security (opens in a new tab or window)

If you need help

Give us a ring

Telephone number

0800 051 1525

Monday to Friday: 9am to 6pm

Weekends and bank holidays: Closed

Opening hours may vary depending on the department you need to speak to.

Calls may be monitored and recorded. Calls to 0800 numbers from UK landlines and mobiles are free.

Need to contact us in another way? Visit our accessibility support page. (opens in a new tab or window)

FAQs

How we deal with pre-existing conditions, and if we can or can't cover one, depends on the type of underwriting you choose (opens in a new tab or window).

A 'pre-existing condition' is when you've had symptoms, medication, advice, treatment or diagnostic tests for a disease, illness or injury before taking out health cover.

Your health insurance might not cover a pre-existing condition because it's meant for new, unexpected or short-term conditions that happen after you take out the policy.

Find out more about health insurance and pre-existing conditions (opens in a new tab or window).

As a health insurance customer, you will have access to the Aviva Digital GP app in addition to your cover. The app is powered by Square Health, which gives you 24/7 access to five GP video consultations, per member, per policy year (terms and conditions apply).

Other than that, we don't cover any charges to see an NHS or private GP or for any treatment or diagnostic tests they carry out.

However, if they refer you for further assessment or treatment, you can then start a claim (opens in a new tab or window).

Yes, if you apply before your baby is three months old, we'll give you up to three months of free health cover for them. If you apply before your baby is 3 months and make a claim, your baby's medical history will be disregarded and no personal exclusions will apply and no premium will apply. If a baby is added after they are 3 months old, then any pre-existing conditions will be underwritten.

If you already have another child (aged 19 or under) on your policy, after those first three months are up, your new child will continue to get free cover until the older child turns 20. That's because you only pay for the oldest child on your policy under the age of 20.

We also offer a 'baby bonus' where, if you've had the policy for over 10 months and your premiums are paid up to date, any family member covered by the policy will get £100 from us when they have a baby or adopt one up to a year old.

Yes, you can get dental cover depending on the options you choose when you apply.

Our core cover includes surgery on teeth when it's carried out in a hospital. Though this won't be covered if you choose our reduced out-patient option.

You can also enhance your basic cover for an additional cost with our dental and optical add-on, which covers you for routine dental treatment, accidental dental injury and optical benefit.

Yes, you need a referral from a GP to claim.

If you see your GP or have a video consultation with one via the Aviva Digital GP app, and they want you to see a specialist, tell them you've got private health insurance with us.

They'll then either give you an open referral or a named referral. If you ask for an open referral, we can help you find a hospital and specialist that's covered by your policy. If you've chosen our Expert Select hospital option, you'll always need to ask for an open referral.

Remember to start a claim with us before you have any tests or treatment, so you know if they're covered or not.

Discover more about making a health insurance claim (opens in a new tab or window).

If you need to make a claim on your health insurance, we're here to help.

Once you've been referred by your GP, you can start a claim in MyAviva or by calling us. We'll just need to know your symptoms, when they started, and what you've been referred for.

You can find all the information and contact details you need on our make a health insurance claim page (opens in a new tab or window).

No, our health insurance doesn't cover you abroad. It only covers you in the UK, which means England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man.

We don't offer international health insurance.

Yes, you can add other people to your policy if they're part of your immediate family group. For example, this means you can add a spouse, a partner, or your children.

If you add two or more children aged 19 or under, you'll only pay for the oldest (until they turn 20). Plus, adding your partner to your health insurance could mean you pay less than if you both had your own individual policies.

If you're switching your cover to Aviva and have new members you'd like to add - like a spouse or children - you can do this either by calling us or by starting a completely new policy.

If you're transferring your health cover to us online, you won't be able to add anyone who isn't named on the policy you're moving from.

You can remove people when you switch online, but you can't add them.

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