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FAQs
What is a no claims discount (NCD) and can I qualify for it?
A no claim discount (NCD) is money taken off your premium to recognise that you haven’t made a claim for a year or more. Your no claim discount could increase for each consecutive year you don’t make a claim.
How can I protect my no claim discount?
When you buy a home insurance policy, you may get the option to protect your no claim discount (NCD) for an additional cost, if you have made 2 claims or fewer within a 5 year period. Protecting your discount means you can make a claim without losing any of your discount at renewal. Your premium may change at renewal, but it won’t increase as a direct result of one claim.
I would like to know more about my cover
If you already have a motor policy, you can look at your policy documents in MyAviva.
If you are looking to buy, more information about a home insurance policy and to view current policy documents, they can be found here.
Should you have any other questions about your cover, try our help and support.
If you are looking to buy, more information about a home insurance policy and to view current policy documents, they can be found here.
Should you have any other questions about your cover, try our help and support.
How can I contact someone with a query?
Our home FAQs may have the answer to your query. If you need to get in touch, visit help and support.
If you’re already a customer and have a question about your current policy, you can access your policy documents by logging in to your MyAviva account.
If you’re already a customer and have a question about your current policy, you can access your policy documents by logging in to your MyAviva account.
Can I get home insurance if I work from home?
Home insurance covers your property if you work from home as long as you do not:
- have business visitors or employees working at the property
- keep business stock or cash at the property
- have internal access from the property to commercial premises such as a shop, hotel or restaurant.
Why am I not able to get a quote?
There could be a number of things that affect whether we can quote you. This could include the types of materials used to build your home, how you use your home, or your claims history.
How do you decide the price of my home insurance?
The price of your home insurance can be affected by a range of factors, from the size and location of your home, to our overall costs. Find out more at Your home insurance price explained.
How can I access my quote or my policy
If you got your home insurance quote directly from our website, you can access your quote here.
If you got your quote from a price comparison website, you’ll need to go to your account on that price comparison website to access it.
If you have an Aviva policy you can view it and make amendments online at MyAviva.
If you got your quote from a price comparison website, you’ll need to go to your account on that price comparison website to access it.
If you have an Aviva policy you can view it and make amendments online at MyAviva.