Call us on 0345 303 1900
Monday to Friday 8am - 6pm
Saturday 9am - 3pm
Sunday 10am - 2pm
Bank holidays 10am - 4pm
For our joint protection, telephone calls may be recorded and/or monitored.
Calls are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
FAQs
Am I covered for a winter sports trip?
You have the option to add winter sports cover to your quote or policy for an additional premium:
> Single trip cover: You'll be covered throughout the duration of your trip
> Annual multi-trip cover: You'll be covered for up to a total of 31 days within the period that your policy runs. So, if you have taken out winter sports cover two months after having started your annual multi-trip cover you'll have 31 days' cover for the remaining 10 months
Cover limits and exclusions apply so for further information please see our Policy Booklet or the Optional Covers booklet
If you're a new customer you can add winter sports cover to your quote in the "Optional policy covers" section on the "Quote" page
If you have an existing policy and have not started your trip but would like to add winter sports cover please call us on 0800 015 4907
Does the policy cover business travel?
You can add business cover to your quote or policy for an additional premium. It will cover you if you are working in an office while you’re away:
> Single trip cover: You’ll be covered throughout the duration of your trip
> Annual multi-trip cover: You’ll be covered up to a maximum of five trips within the period that your policy runs
There is no cover for manual work or physical labour of any kind, or for work that involves dealing with members of the public, or tasks other than office work
Cover limits and exclusions apply so for further information please see our Policy Booklet
If you're a new customer you can add business cover to your quote in the "Optional policy covers" section on the "Quote" page
If you have an existing policy and have not started your trip but would like to add business cover please call us on 0800 015 4907
What illnesses are not included?
If you are a new customer please provide details of any pre-existing medical conditions during the online quote.
If you have an existing policy and need to tell us about medical conditions please call us on 0800 015 4907.
When you contact us we are able to tell you whether we can offer cover for this condition.
Do you offer single trip insurance or annual cover?
You will be able to select single trip or annual cover during the online quote process.
Can I get Travel insurance if I have a medical condition?
We may be able to provide cover for pre-existing medical conditions. If you are a new customer you will be prompted to provide details during the online quote.
How much baggage cover do you provide?
Baggage cover covers loss, theft or accidental damage of your belongings up to £1,500 in total, with a single article limit of £400 and total valuables limit of £400
For further information please see the Optional Covers booklet
If you're a new customer you can add baggage cover to your quote in the "Optional policy covers" section on the "Quote" page
If you have an existing policy and would like to add baggage cover please call us on 0800 015 4907
What payment methods are available?
You can pay for all policies in one lump sum by credit card or debit card. Some policies offer direct debit payments.
Your payment options will be made clear when you complete your quote.